Grow your community through smart API support.

We help you onboard developers and keep them engaged with your API Learn more

Hitch

Hitch is an API support platform that helps providers manage their conversations with developers from raising visibility of an API, to onboarding and ongoing engagement.

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  • Real-timeescalation methods
  • MultichannelWeb, email, chat
  • Self-maintainedAPI knowledge base
  • 24 / 7Automated 1st level support
  • Works seamlesslywith your existing tools
Hitch feature: Analitycs
  • Deliver faster supportCut down first reply and resolution times with real-time answers
  • Automate your API knowledge base90% reduction in effort to build & maintain
  • Reduce your support costsKeep your spend in line as you scale
  • Make data-driven decisions with support analyticsGet insights on your community interactions
  • Increase revenue per customer75% reduction in support cost per client
  • Generate leads from support interactionsGrow by 2x your API leads flow

Scale your support as your API community grows

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Here are a few of the companies that trust us:

  • Lufthansa logo
  • Booking logo
  • Oxford logo
  • HotelBeds logo

We’d love to talk about your API

Most of the companies that work with us have one challenge in common: effectively engaging and supporting their communities in a way that drives higher API adoption and retention, and increased revenue.

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