Hitch

Hitch is an API support platform that helps providers manage their conversations with developers from raising visibility of an API, to onboarding and ongoing engagement.

  • Real-timeescalation methods
  • MultichannelWeb, email, chat
  • Self-maintainedAPI knowledge base
  • 24 / 7Automated 1st level support
  • Works seamlesslywith your existing tools
Hitch feature: Analitycs
  • Deliver faster supportCut down first reply and resolution times with real-time answers
  • Automate your API knowledge base90% reduction in effort to build & maintain
  • Reduce your support costsKeep your spend in line as you scale
  • Make data-driven decisions with support analyticsGet insights on your community interactions
  • Increase revenue per customer75% reduction in support cost per client
  • Generate leads from support interactionsGrow by 2x your API leads flow

Scale your support as your API community grows