Spend less time answering tickets and more time building relationships.

We help you scale your conversations with your API community while delivering quality support.Learn more

Request a demoCTA helper text: And reduce support tickets by 80%

Hitch

is an API support platform that helps providers manage their conversations with developers from raising visibility of an API, to on-boarding and ongoing engagement.

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  • Real-timeescalation methods
  • MultichannelWeb, email, chat
  • Self-maintainedAPI knowledge base
  • 24 / 7Automated 1st level support
  • Works seamlesslywith your existing tools
Hitch feature: Analitycs
  • Deliver faster supportCut down first reply and resolution times with real-time answers
  • Automate your API knowledge base90% reduction in effort to build & maintain
  • Reduce your support costsKeep your spend in line as you scale
  • Make data-driven decisions with support analyticsGet insights on your community interactions
  • Increase revenue per customer75% reduction in support cost per client
  • Generate leads from support interactionsGrow by 2x your API leads flow

Scale your API support as your community grows

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Here are a few of the companies that trust us:

  • Lufthansa logo
  • Booking logo
  • Oxford logo
  • HotelBeds logo

We’d love to talk about your API

Most of the companies that work with us have one challenge in common: effectively engaging and supporting their communities in a way that drives higher API adoption and retention, and increased revenue.

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